Marilyn Chiang, Bell Labs

AT&T had provided a service assurance at the start of the project at a level of 30 minutes. Now they were able to offer service at 5 minutes. Three months after the Tor Dahl & Associates’ boot camp, the service assurance level was two and one half minutes,
and AT&T was developing a plan for proactive maintenance and a new systems platform which would eliminate the need for service within two years. Tor Dahl & Associates had given us the key to retaining and growing market share.
- Marilyn Chang, Bell Labs