Craig Blair, Northern States Power Company

...Tor Dahl & Associates helped the NSP Electric Utility management team realize a significant productivity improvement potential in time, money and people.

They assisted us in effectively getting across the customer service message to our employees. Our employees were amazed at their own potential. They walked away from the training knowing their potential and that they had to do something. The entire process was packaged so well that people were able to make it their own and act on what they had learned.

- Craig Blair, Executive V.P. Electric Utility, Northern States Power Company

Marilyn Chiang, Bell Labs

AT&T had provided a service assurance at the start of the project at a level of 30 minutes. Now they were able to offer service at 5 minutes. Three months after the Tor Dahl & Associates’ boot camp, the service assurance level was two and one half minutes, 

Read more

Craig Blair, Northern States Power Company

...Tor Dahl & Associates helped the NSP Electric Utility management team realize a significant productivity improvement potential in time, money and people.

Read more

Starbucks seminar participant

I feel excited to act in a different way.  This was not so much about giving me new glasses, but about giving me new eyes. 

Learn more