Cameron Strong, Regence Blue Shield (WA)

We brought Tor in and he shared with us his research on "principles of high performance.”  He and his staff then led us through their unique "Log Jam" process.  Within three months, we were able to effectively launch a new type of "engagement" with our staff. 

In the following four months, we achieved huge turnarounds in productivity improvements, as well as a big boost in morale. Within a year, we moved from the low 80's in our NMIS scores to the upper 90's, and also reduced costs along the way. 

- Cameron Strong, Formerly Vice President of Member Services, Regence Blue Shield (WA)