Case Studies

Marilyn Chiang, Bell Labs

AT&T had provided a service assurance at the start of the project at a level of 30 minutes. Now they were able to offer service at 5 minutes. Three months after the Tor Dahl & Associates’ boot camp, the service assurance level was two and one half minutes, 

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Craig Blair, Northern States Power Company

...Tor Dahl & Associates helped the NSP Electric Utility management team realize a significant productivity improvement potential in time, money and people.

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Starbucks seminar participant

I feel excited to act in a different way.  This was not so much about giving me new glasses, but about giving me new eyes. 

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