Regence BlueShield - Case Study

Highlights of Results
FROM | TO | |
Floundering Teams | High Performing Teams | |
12-Day Claims Backlog | 2.2-Day Claims Backlog | |
National Industry Score One of Lowest (81-83) |
National Industry Score One of Highest (113.47) |
|
No Current Customer Feedback | Real-Time Customer Feedback | |
Poor Performance |
|
|
25% Projected Growth | 36% Achieved Growth |