Regence BlueShield - Case Study

Highlights of Results

FROM   TO
Floundering Teams
High Performing Teams
12-Day Claims Backlog
2.2-Day Claims Backlog
National Industry Score
One of Lowest (81-83)
National Industry Score
One of Highest (113.47)
No Current Customer Feedback
Real-Time Customer Feedback
Poor Performance
  • Incentives & Appraisal System Customized.
  • Measures & Rewards Aligned with High Performance.
25% Projected Growth
36% Achieved Growth